Use cases · Optical & jewellery
Considered buys. Guided from question to outlet.
Frames, lenses, gold and diamonds are bought after questions, comparisons and a visit. Customer IQ remembers every customer's taste, budget and occasions; Pepper answers in seconds and brings them to the right outlet.
From browsing to the counter.
Customer IQ connects your systems and builds one profile of every customer. Pepper, its AI agent, puts it to work on every channel. Offers are matched, approved by you, delivered.
Searches your live catalogue by style, budget and occasion, and sends the buy link or the outlet that has it.
Eye tests, fittings and viewings: the nearest outlet with a slot, and a reminder before the day.
Birthdays, anniversaries and festive gifting, with points and vouchers shown right in the chat.
Lens renewals, cleaning and trade-in reminders, matched by the Marketing Brain and approved by you.
High-value pieces and fittings go to the outlet team, with the whole chat attached.
Hundreds of outlets share one profile of each customer, online and in-store.
Illustrative example. Brands in the chat are generic. For the full story on fashion, optical and jewellery chains, see Customer IQ for retail chains.
See it with your own catalogue.
We set Customer IQ and Pepper up with your brand, products and outlets, and you try it yourself.