Use cases · Pharmacy
Safe help, 24/7. And a pharmacist when it matters.
Pepper answers "what can I take for…?", "do you have…?" and "where's your nearest outlet?" on chat, around the clock. She recommends only safe and over-the-counter products, never gives dosage, and hands anything stronger to your pharmacist with the whole chat attached.
Lost customers. Where pharmacies lose them today.
People ask about health on chat late at night, on weekends, in a hurry. A slow answer sends them elsewhere. A careless one is a compliance problem.
Questions arrive at 11 p.m. and on Sundays. Most are simple product questions, but they wait for the next shift anyway.
One invented health claim or one dosage answer on a controlled medicine, and the bot becomes the problem.
Your own brands carry the margin, but online they sit in the same list as everyone else's, at full price, with no reason to pick them.
Safe. She sells what's safe to sell, and nothing else.
Every product in your catalogue carries a tag. Pepper recommends from the safe and over-the-counter shelves only, and the rules that stop her are written in code, not left to the AI's judgement.
- Health claims are your approved text, copied from the product. She never writes her own.
- Symptoms get over-the-counter options first, with "follow the pack label". Pregnancy, children, dosage or interactions go to the pharmacist.
- Red flags stop the sale. Chest pain or breathing trouble gets one fixed line: call 999 or go to the nearest clinic now.
- English, Bahasa Malaysia and Chinese, with the safety lines fixed in each language.
Supplements, personal care, mother & baby, devices.
1,234Demo catalogueOver-the-counter remedies, always with "follow the pack label".
177Demo catalogueNo advice, no dosage. Pepper offers the pharmacist instead.
Handed to a pharmacistBlocked by name even when it isn't in your catalogue.
Handed to a pharmacistHands over. Your pharmacists see everything she did, and why.
When a question needs a pharmacist, Pepper says so and hands over. In pharmacist hours the chat goes straight to your team. After hours it becomes a ticket with a reference number, and the customer is told when to expect a reply.
- The whole chat goes with it, so nobody asks the customer to repeat themselves.
- Works in your team inbox: Chatwoot or respond.io.
- Pharmacist hours are a setting, for example Monday to Friday, 9 a.m. to 6 p.m.
- A compliance log of every pick, block and handoff, with the rule that decided it.
Screens from our pharmacy demo store.
House brands first. At the member price.
When two products fit, Pepper shows your house brand first with a "Pharmacy Pick" label, quotes the member price, and suggests what goes well with it. Not a member yet? She signs them up inside the chat.
- House brands ranked first and labelled, with their points multiplier.
- Member prices and "goes well with" bundles, straight from your catalogue.
- Membership sign-up in the chat: name, mobile, birthday and consent. Nothing is saved until the customer agrees.
- Nearest outlet with a map link, and AI segments built from what members asked about.
Coming next. What's ahead for pharmacy.
Pepper is the conversation. The ideas below are on the roadmap, or come with Fireworks Loyalty behind her. None of them is live in Pepper today.
Smart refill reminders
Predict when a supplement or chronic-care item runs out, and offer a reorder or pick-up before it does.
Supplier-funded offers
Brands pay to put a targeted voucher in front of the right members, so the programme helps fund itself.
Family accounts
One account for the kids and elderly parents, so household spend on baby and senior care stays together.
Tiers and one wallet
Member tiers that reward frequent customers, and one points wallet across every brand in your group.
Health streaks
Points for logging blood pressure or glucose, always with the member's opt-in first.
Screening RSVP
Book a free health screening or a nutritionist talk from the chat.
Pharmacist clienteling app
Each member's history and suggested add-ons on the counter, so every pharmacist is an advisor.
Ask your sales data
"Top fish oil buyers by outlet" in plain English, without waiting for IT.
Comment-to-cart
Answer "price?" and "stock?" under your social posts, and turn the comment into a sale.
Try to make her slip. With your own pharmacy catalogue.
Send us your product list and outlet list. We'll tag the catalogue, set Pepper up under your brand name, and you can try to make her slip yourself.
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