Use cases · Retail chains
Sells. Every outlet's best salesperson, in every chat.
For fashion, optical and jewellery chains. Pepper answers "do you have…?", "where's your nearest outlet?" and "how many points do I have?" in seconds, on every channel, and turns each question into a visit or a sale.
Dressy, celebratory, inside your budget.9:41Buy now
Lost sales. Where retail chains leak revenue today.
Customers ask on chat because it's faster than walking in. When the answer is slow or generic, they buy somewhere else.
Thousands of SKUs across hundreds of outlets, and the staff on chat can't search them all while serving the floor.
"Which outlet?" and "can I book?" need a quick, exact answer, or the customer never comes in.
Members forget what they've earned, so the programme costs money without bringing them back.
Knows. Every product you sell, right now.
Pepper syncs your catalogue with prices, stock and buy links, then searches it by meaning, not keywords. "Something for Raya, not too loud" finds the right pieces even if those words appear nowhere in your product names.
- Searches in any language, including Manglish and typos.
- Never pushes out-of-stock items, and never invents a price.
- One clear pick with a reason, not a wall of links.
Brings them in. From "where are you?" to a visit.
Pepper knows every outlet's address, hours and phone, finds the nearest one to wherever the customer is, and sends the link to book an eye test, a fitting or a viewing.
- Nearest outlet with a map, hours and a call button.
- Your booking link, right in the chat. Booking inside the chat: coming
- A person when needed: the outlet team gets the whole chat.
Analytics screen from an optical demo store.
Jalan SS2, Petaling Jaya
Open 10.20 a.m. to 7 p.m.5:20Book a visit
Rewards. A loyalty programme people actually use.
Points, tier and vouchers come straight from your loyalty system. Pepper tells each member what they can claim today, nudges before points expire, and signs up new members inside the chat.
- Reads your loyalty system live. Every change goes through that system, never around it.
- Segments by what members said: "sunglasses shoppers", "gold buyers before Raya".
- Every offer is matched, approved by you, delivered. Nothing sends until your team says yes.
- Sunglasses shoppers1,860 members · RM40 off polarised
- Gold buyers before Raya940 members · RM50 off a bangle
- Quiet for 90 days3,205 members · Welcome-back voucher
Nothing sends until your team approves it.
Try Pepper. With your own catalogue.
Send us your product feed and outlet list. We'll set Pepper up under your brand name, and you chat with her yourself.